Capture it once.
Remember it forever.

Reports are built for deposit-scheme and RTB workflows: timestamped, item by item, exportable as a PDF with the original footage attached. What we cannot do is promise an outcome. No scheme, tribunal or adjudicator is obliged to treat any single piece of evidence as decisive. What HomeCheck gives you is a clear, dated, unedited record to put in front of them — and the check-in baseline that shows what was already there before the tenancy began.

They need the app to see the record live, and it costs them nothing. When a landlord or property manager adds a tenant to a property, that tenant gets free access to the portal, the videos and the documents shared with them — and keeps it permanently, including after the tenancy ends. Tenants never count towards your seats and are never billed. They see exactly what you see: same file, same condition scores, no separate version for either side. That is rather the point — neither party holds a copy the other cannot see.

Footage is cryptographically signed at the point of recording. It cannot be filtered, edited, or imported from a camera roll — it has to be captured live through the app. Altering a sealed record breaks the signature, which is exactly what makes it worth something. Neither party can amend a completed report, and neither can we. More on how that works.

Condition scores come from automated analysis, not a human inspector, and they can be wrong: poor light, an obstructed view or incomplete coverage all affect what the system can see. Review a report before you rely on it, and tell us if something is scored incorrectly — we will look into it. A report records what was visible on camera at a given moment and when it was captured. It is not a survey, valuation, safety certificate, legal advice or a binding determination. The full position is in our Terms.

Upload gas safety records, EICRs, EPCs, insurance, licences, tenancy agreements, legionella assessments — or anything else you want kept — and set the expiry date. HomeCheck stores the file against the property and reminds you by email and push notification before it runs out, so nothing quietly goes out of date between tenancies. Documents live on the same encrypted European infrastructure as the rest of your record, and they are included on every plan. Reminders are a prompt, not a guarantee: the duty to hold valid, in-date certificates stays with the landlord or agent.

Not yet. HomeCheck runs on iPhone and iPad today. Leave your email and we will tell you as soon as that changes. In the meantime, reports can be viewed and shared from any device through the stakeholder portal — only the capture itself needs an iPhone.

Inspection records are kept for the length of the tenancy plus six years, which matches how long a dispute about one can realistically run. Payment records are kept for seven years to meet tax obligations. Account data and support messages are held for shorter periods, and you can ask us to delete your data earlier. Full retention schedule.

On Microsoft Azure, in European data centres, encrypted in transit and at rest. HomeCheck Ltd is the data controller and the platform is run to UK and EU GDPR. We do not sell personal data, and no one here watches your footage as a matter of course — the analysis is automated.

Yes: one full check-in, no card required. Paid plans start after that, and there is no contract — cancel any time and you keep access until the end of the period you have paid for. Consumers in the UK, Ireland and the EU also have 14 days to change their mind on a new subscription.